Frequently Asked Questions (FAQ)
A: Yes, currently we only have one retail store location is Pensacola Fl. However, Battery Guyz Franchises are now available nationwide and we are expanding rapidly across the US extend our retail locations and services. We provide the lowest price, the best customer service and FAST FREE delivery (2-5 business days) to our customers by shipping all our battery by FedEx.
If you order before 12:00 pm (time zone of the delivery address) on any business day, your boxes will be shipped the very same day and be delivered in 2-5 business days via FedEx. Why spend the time (and gas) to drive to a national auto part store and purchase a brand-new battery over $200 into your car, when our premium reconditioned battery is delivered to your door, for less?
A: Yes., Battery Guyz is the first national brand carrying a wide variety of premium reconditioned batteries for automobiles, boats, and golf carts. All Battery Guyz recondition batteries are from national brands such as Deka, Napa, AutoZone, Advance Auto, O’Reilly, West Marine, Interstate, Everlast, Duracell, Exide, Super Start, and others. The Battery Guyz process returns drained batteries back into a high performing state using our priority battery maintenance formula – sometimes even achieving results better than the original manufacturer, with a guarantee warranty up to 2 yrs. Using AI and other tech, we’ve perfected the battery formula over the years, and customers often come back to let us know just how good it is. We were also lucky enough to pitch a spot-on ABC’s ‘Shark Tank’ and that eventually led to a national tv appearance on ‘World’s Greatest’ TV Show as the Greatest in the World.
If you have any problems with a battery we ship, just give us a call at 1-800-965-1076. We'll make it right. Your satisfaction is our #1 priority.
A: THE WORLD’S BEST RECONDITIONED BATTERY LAST ON A AVG 3-4 YRS. Some cars will get up to five or six years out of their battery, while others will need a new one after only two years. In general, your car will usually need a new battery after three to four years. Replacing your car battery is another part of routine maintenance. To maintain your battery, purchase our quart size battery maintenance to extend your battery life here is the link https://www.batteryguyz.com/collections/battery-accessories/products/battery-guyz-battery-maintenance-quart-size
A: YES, all our batteries come with a 1-year full replacement warranty. During checkout you have the option to purchase an additional 2-year warranty to extend your warranty. Please note the warranty is up to 3 replacements. We noticed after 2 replacements its normally the alternator or other electrical issues that is draining the battery. The warranty is non-transferrable to other individuals. Must be the original purchaser of the battery.
A: NOTHING! We ship our batteries to you for FREE via FedEx, from our corporate facility or nearest franchise location to you. That way, we are sure that the battery will get to you in just 2-5 business days if you are ordering.
A: No. Unfortunately, while we can ship to any address in the continental US, we do not serve Hawaii, Alaska, Puerto Rico, or Canada. This helps us keep our costs down and allows us to provide you with the lowest prices!
A: All reconditioned batteries will arrive in just 2-5 business days, for FREE!!! We ship all our reconditioned batteries via FedEx and guarantee delivery in 2-5 business days, for all orders placed before 12:00 pm on any business day. If you order after 12:00PM on any day, your battery will be shipped the next business day. For example, if you order on Friday after 12:00PM, your boxes will ship the next business day (Monday) and are guaranteed to arrive in 2-5 business days, which is either Wednesday or Thursday. Although rare, this product might take an additional 2-4 days to arrive.
PLEASE NOTE: If there is a FedEx issue such as a delivery delay or you selected that a signature is required and you were not there to sign, you will need to contact FedEx directly 1-800-GoFedEx.
A: Trying to track your package? Go to our Order Tracker. All orders are shipped via FedEx. Once your order arrives at the FedEx and is registered in their system, you can track it directly from our website. Just login to your account and all your tracking numbers will be accessible. Simply click your tracking number and your tracking information will be displayed in a separate window via FedEx.com. If for any reason no tracking information is available, please contact customer service at 1-800-965-1076.
PLEASE NOTE: If there is a FedEx issue such as a delivery delay or you selected that a signature is required and you were not there to sign, you will need to contact FedEx directly at 1-800-GoFedEx.
A: A used battery is battery pulled from a salvage or wrecked car. These batteries are normally charged on a cheap battery charge back to 12v. The electrolytes are not replaced; and the plates are heavy sulfated. Used batteries do not replace any internal components and utilize used parts only.
Battery Guyz reconditioned battery are totally drained of old battery electrolytes, cleaned, tested, repaired if necessary, and then reassembled with new high performance battery electrolytes to restore to a higher performance. Therefore, a remanufactured battery goes through extensive repair processes before it's sold.
A: Need to track your package? Go to our Order Tracker. All orders are shipped via FedEx. Once your order arrives at the FedEx facility and is registered in their system, you can track it directly from our website. Just login to your account and all your tracking numbers will be accessible. Simply click your tracking number and your tracking information will be displayed in a separate window via FedEx.com. If for any reason no tracking information is available, please contact customer service at 1-800-965-1076.
PLEASE NOTE: FedEx issue such as a delivery delay or you selected that a signature is required and you were not there to sign, you will need to contact FedEx directly at 1-800-GoFedEx.
A: YES, These batteries weigh over 50 lbs. and we use a freight transportation company to ship pallets throughout the U.S. Please call our customer department to get an accurate freight quote at 1-800-965-1076
A: Yes, we only reconditioned deep cycle batteries such as golf cart, floor scrubbers, 4d, 8d etc. Note-if these batteries are available in stock just exchange the core. We do not recondition auto batteries for individuals. These batteries are in stock.
A: If you have any problems processing your order, whether it is because of a FedEx problem with the delivery address, or a problem with your credit card or a technical problem with our site, just give us a call at 1-800-965-1076 and one of our friendly and knowledgeable Customer Service Representatives will gladly make every effort to place the order for you.
A: Oops! we are so sorry! We explain all of this in the terms and conditions you agree to, prior to placing your order. We have built a completely automated system that enables us to not only ship same day but provide the lowest prices on batteries anywhere in the country. There is very little human interaction involved once the order is placed. Because we rely so much on technology, orders that are placed on the phone or web are immediately charged to the customer's credit card, pulled from inventory, and entered the FedEx system for same day shipping. Unfortunately, it is almost impossible to intercept an order after it is placed, even before it is shipped. Once you have placed an order and received a confirmation number, your credit card will have been charged and your batteries will already be on their way to you. If you would like to return it, you will be responsible for shipping the unopened, complete order back to BatteryGuyz.com for a refund of the purchase price, subject to a 30% restocking fee.
A: YES! You can return any unopened, "shipping box" to us if you contact us within 2 business days of receiving your order. You are responsible for shipping the modules back to us and your return will be subject to a 30% restocking fee. Please Note: We are not able to accept returns of any opened shipping box. All returns must have an authorized RMA# written on the outside of the returned box. RMA#s can be obtained from our Customer Service representatives by calling 1-800-965-1076.
A: NO, you can not ship back the core for $20. It will cost you 3 times more to ship the old core back. We suggest you visit your nearest Battery Guyz Franchise location for a core refund or simply visit your nearest scrap recycling business to get cash for recycling your old battery.
A: When placing an order online or over the phone, confirmation is of the utmost importance. For this reason, we provide double confirmation. Upon completion of a successful order process, we will display a six-digit confirmation number on your web browser. We will also immediately send you an email containing your receipt and confirmation number. If you did not receive an order confirmation number on your computer's browser and/or you did not immediately receive an email from Battery Guyz with a copy of your receipt (including your confirmation number) please call us asap at 1-800-965-1076.
A: FEDEX notices are usually sent because a signature was required but no one was available to sign for the boxes, or because of an incorrect address or apartment number. If you have requested that FEDEX require a signature to deliver your battery, please make sure someone is available on the delivery date. If an order cannot be delivered due to an unavailable signature, FEDEX will reschedule the delivery for the next business day. If an address or apartment number is incorrect, FEDEX will try and call you to get the information corrected. UPS cannot deliver to a PO Box. If you have received an exception notice for these or any other reason, please call FEDEX at 1-800-GO-FEDEX to resolve the issue. If you need any help getting your BATTERY GUYZ order delivered, just give us a call at 1-800-965-1076 and one of our friendly and knowledgeable Customer Service Representatives will gladly make every effort to help you.